Business Writing

Writing Skills
Basic Writing Skills
Common Pitfalls
Writing Guidelines
The Writing Process
Organizing a Formal Text

Brief Communication Messages
Writing an Effective Email Message
Personal Business Letters and Emails, Opening/Closing, Inviting, Accepting and Declining

Solving Problems with Email
Common Problems Associated with Email
Do’s and Don’ts
Writing Skills for Emails
Markers for Explaining, Exemplifying, Rephrasing, Etc.

Business Letters and Reports
Business Letters
Positive Message Guideline
Writing an Apology Letter
Business Reports
Signpost Around the Text

Appendix: Additional Guidelines